Job ID: 13499
Job Description:
The company operates over 6,500 drugstores in 49 states, the District of Columbia and Puerto Rico. Walgreens provides the most convenient access to consumer goods and cost-effective pharmacy, health and wellness services in America through its retail drugstores, Walgreens Health Services division and Walgreens Health and Wellness division. Walgreens Health Services assists pharmacy patients and prescription drug and medical plans through Walgreens Health Initiatives Inc. (a pharmacy benefit manager), Walgreens Mail Service Inc., Walgreens Home Care Inc., Walgreens Specialty Pharmacy LLC and SeniorMed LLC (a pharmacy provider to long-term care facilities). Walgreens Health and Wellness division includes Take Care Health Systems, which manages convenient care clinics and worksite health and wellness centers at more than 600 locations.
Ranked 5th among food and drug retailers on Fortune's "America's Most Admired Companies" list, Walgreens offers challenging and rewarding career opportunities in a friendly, diverse, inclusive and respectful environment, with excellent benefits including:
Company-matched profit sharing contributions
Stock purchase discount program
Employee store discount plan
Flex-pay
Medical/Dental plan
As the nation's leading pharmacy, we seek professional individuals to fill key positions at Walgreens, ensuring our leadership and taking us to even higher levels of growth, profitability, innovation and customer service. Walgreens is an equal opportunity employer and welcomes individuals of diverse talents and backgrounds. Walgreens promotes and supports a drug-free and smoke-free workplace.
Responsibilities:
Responsible for day-to-day and short term issue resolution of client issues. Acts as main point of contact to assigned client groups and utilizes strong product knowledge to investigate, analyze and resolve client specific problems. Leverage internal and external/client relationships to navigate and resolve issues. Escalate issues as needed and inform management of reoccurring services issues, providing possible resolution suggestions when needed; Provide prompt and accurate information to external and internal customers and ensure client satisfaction.
Qualifications:
Bachelor's degree preferred. Minimum two (2) years in a corporate or sales environment either in sales support or client services position.
Ability to listen and identify client needs and link these to appropriate company services; Excellent communication skills; Proficiency in MS Office applications; Strong analytical skills; Attention to detail and accuracy/integrity of data required; Sense of urgency in responding to and resolving client issues.